1. Information We Collect

• Account Information: We could gather personal data from you when you register, like your name, email address, and password.
• Library Data: We collect information related to the books, records, members, and other content you manage through the Service.
• Usage Data: Data about the pages seen, time spent on pages, and problem reports, as well as information about how the Service is accessed and used, may be gathered by us.
• Cookies: We use cookies to improve your experience, track preferences, and analyze usage trends.

2. How We Use Your Information

• Service Delivery: Your personal information is used by us to administer your account, deliver customer service, and provide and operate the Service.
• Communication: We could send you crucial updates about the Service, new features, or changes to our policies using your email address.
• Improvement and Analytics: To improve the Service, address issues, and figure out user preferences, we examine the data that has been gathered.

3. Data Sharing

• With the exception of the following situations, we never provide your personal information to third parties:
• Service Providers: Your information could be disclosed to reliable service providers that assist us in running and maintaining the Service.
• Legal Requirements: If obliged to do so by law or in response to legitimate legal requests, we might disclose your information.

4. Data Security

We put in place the proper organisational and technical safeguards to guard your data against loss, modification, disclosure, and unauthorised access. However, we are unable to provide a 100% secure transmission via the Internet due to the nature of transmission methods.

5. Data Retention

Your personal information will be kept on file for as long as your account is active or as long as it's required to achieve the goals specified in this policy. By getting in touch with us, you can request that your data be deleted at any time.

6. Your Rights

• You have the right to access the personal data we hold about you.
• Update or correct any inaccuracies in your personal data.
• Delete your personal data, subject to any legal obligations.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any updates will be published on this page, and we'll send you an email or alert you within the service if there are any big changes.

8. Refund Policy

• At www.mylibraryonline.life, we strive to ensure customer satisfaction. If you're not entirely satisfied with your purchase, we're here to help. You can request a refund under the conditions outlined below.
• Refund Conditions: You can apply for a refund if the payment was made in error, the service/product was not delivered or defective, or if you meet our refund eligibility criteria (e.g., within 3 - 4 days).
• Refund Request Process: To request a refund, log into your account, navigate to the **Order History**, select the transaction, and click on the **Request Refund** button. We will process your request within 7-10 business days.
• Refund Processing: All refunds will be processed via the original payment method through Razorpay. It may take 5-7 business days for the refund to reflect in your account, depending on your bank.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at sandeepkharival123@gmail.com.